[German]When upgrading from Windows 7 (SP1) and Windows 8.1 to Windows 10, some users receive error 80244019. The question is what is blocking the upgrade.
The error pattern is quite simple: the Windows 10 upgrade aborts after about 85% with error code 80244019. Something in Windows Update is preventing the installation from going through. There are then users who try to tackle Windows Update with FixIt Windows Update Diagnostic, but may get error 0x80070057.
If you search for the error code, you will find this article about Windows Vista at Microsoft. The article suggests checking for viruses, but this is likely to be counterproductive.
And the root cause is?
In my German blog post Windows 10 Upgrade-Troubleshooting FAQ – Teil 1 I had listed what you should do before the upgrade. This includes uninstalling virus scanners and tuning tools. Upon further research, I came across this German MS Answers forum post where AVIRA and Spybot Search & Destroy are listed as showstoppers.
Windows upgrade and repair corrupted system
If that is not the cause, the advice given in this MS Answers forum post may help. One approach would be to reset Windows Update with the following steps:
1. Invoke the administrative command prompt (type cmd in the search and then select the hit about Run as administrator).
2. Stop the following services in the command prompt:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
3. Now you can rename the SoftwareDistribution folder and the Catroot2 folder with the following commands.
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 Catroot2.old
4. Finally, restart the stopped services with the following commands:
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
Windows should then be restarted. The above steps will ensure that no corrupted upgrade store will interfere with the Windows 10 upgrade installation. To make sure that the upgrade goes through afterwards, it also involves checking along with repairing corrupted system files, which I addressed in the German article Windows 10 Upgrade-Troubleshooting FAQ – Teil 1.
Further hints
In this forum thread, someone suggests disabling installation of updates for other Microsoft products under Windows Update settings. Is also given here as a solution.
To avoid multiple downloads of Windows 10 via Windows Update, I recommend downloading and installing the upgrade via Media Creation Tool anyway. I described how to do this in the article series Windows 10: Download mit dem Media Creation Tool – Teil 1.
Error in Windows 7 SP1
Recently I had the error under Windows 7 SP1 after running the Update
In this case, a restart of Windows 7 SP1 was sufficient to check for updates again.
